FAQ

 Do you ship worldwide?

Yes, we ship worldwide.

Do you ship to the US & Canada (North America)?

Yes, we ship and deliver worldwide, including the US & Canada.

How long does shipping take?

UK: 2-10 working days

Europe: 15-20 working days

USA: 15-20 working days

EXPRESS (EUROPE & USA): 2-3 working days

Rest of the World: 10-15 working days (may be longer for slow-to-ship countries)

Colouring: + 5 working days on all above

I am a blogger and would love to collaborate.

We love savvy bloggers and we are always looking for new bloggers to work with. If you are interested, please drop us an email to: info@silqmist.com with the title 'Collab'. P.S. WE WOULD OWN THE RIGHTS TO ALL IMAGES BLOGGERS AND INFLUENCER'S PROVIDE ON THEIR INSTAGRAM PAGES EITHER ITS PAID OR GIFTED.

What does it mean when an item is on Pre-Order?

Popular items may sell out quickly and temporarily be on pre order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!

  • The pre-ordered items in any order will automatically ship out as soon as we receive the items.
  • You will be notified via a shipment confirmation email (and a tracking number) once your pre-ordered items has shipped. You will not need to contact customer service, or do anything to follow up on the pre-ordered item We will take care of it for you from here on out!
  • We will do our best to estimate when pre-ordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased pre-ordered items.

Do you accept returns?

  • SILQMÏST takes pride in ensuring that we maintain a high level of quality control by making sure your luxury remy & virgin hair wigs & extensions are fresh, new and only for you. To ensure that we continue to maintain this high level of service and due to hygiene, we are unable to accept wigs.

  • In the case you change your mind when you receive your wig, you can send it back to us (in the condition it was sent to you in, untampered, unused and unworn) within 14 days of receiving your order (the cost of postage would be your own responsibility). Once we receive the wig, in the condition stated above we will either offer an exchange or create an equivalent store credit which you can later use against our store in the future. 

  • In the case you have received a faulty wig, please email contact@silqmist.com within 72 hours of the date you have received your wig. After we have investigated the returned wig and deemed it to be faulty due to manufacturers defect you will be issued with either the option of an exchange or a full/partial refund. 

For efficiency and security, we advise using Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service your local Postal / Shipping Organisation offers if the outside UK. Please note, it is the customer’s responsibility to pay the return postage. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return, so you can dispute delivery with the courier used. If you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.

Signed: SILQMÏST x