FAQ
Do you ship worldwide?
Yes, we ship worldwide.
Do you ship to the US & Canada (North America)?
Yes, we ship and deliver worldwide, including the US & Canada.
How long does shipping take?
UK: 2-10 working days
Europe: 15-20 working days
USA: 15-20 working days
EXPRESS (International Deliveries): 2-3 working days after dispatch.
Rest of the World: 10-15 working days (may be longer for slow-to-ship countries)
Colouring: + 5 working days on all above
I am a blogger and would love to collaborate.
We love savvy bloggers and we are always looking for new bloggers to work with. If you are interested, please drop us an email to: info@silqmist.com with the title 'Collab'. P.S. WE WOULD OWN THE RIGHTS TO ALL IMAGES BLOGGERS AND INFLUENCER'S PROVIDE ON THEIR INSTAGRAM PAGES EITHER ITS PAID OR GIFTED.
I ordered my item and I would like to cancel it?
We at SILQMÏST understand that you may change your mind after placing an order. We are unable to cancel an order if it has already been processed and this can happen very quickly after you order and we may not be able to capture it.
As your item is bespoke, we have to work as quickly as possible to ensure we provide you with your new item. We use a system that works closely with our factory and they receive your orders almost instantly and start processing your order right away. Therefore, we are sometimes unable to go in and cancel the order whilst the item has been processed.
If you would like to capture your item beforehand, please email us as soon as possible at our email address contact@silqmist.com where someone will try and assist you with this and provide you with your options.
Do you accept returns?
SILQMÏST takes pride in ensuring that we maintain a high level of quality control by making sure your luxury remy & virgin hair wigs & extensions are fresh, new and only for you. To ensure that we continue to maintain this high level of service and due to hygiene, we are unable to accept wigs for return.
In the case you change your mind when you receive your wig, you can send it back to us (in the condition it was sent to you in, untampered, unused and unworn) within 14 days of receiving your order (the cost of postage would be your own responsibility). Once we receive the wig, in the condition stated above we will either offer an exchange or create an equivalent store credit which you can later use against our store in the future.
In the case you have received a faulty wig, please email contact@silqmist.com within 72 hours of the date you have received your wig. After we have investigated the returned wig and deemed it to be faulty due to manufacturers defect you will be issued with either the option of an exchange or a full/partial refund.
For efficiency and security, we advise using Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service your local Postal / Shipping Organisation offers if the outside UK. Please note, it is the customer’s responsibility to pay the return postage. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return, so you can dispute delivery with the courier used. If you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.
Signed: SILQMÏST x
